Floor designer

Passion for designer style flourishes in successful second-hand handbag business


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At the age of 14, Tammy Phan developed a passion for beautiful and luxurious handbags, starting a collection of designer items after studying top brands.

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It was an expensive hobby for a young girl, but her interest and knowledge turned into a successful business, claiming to be the leading second-hand designer handbag business in Canada.

Phan is not a big fan of high school education. “It just teaches how to work for someone else without the teaching or encouragement to have your own business,” she said.

She worked in a bank for a while which gave her the money to buy more bags, but by the time she had 20 high end models she felt it was time to sell to be able to buy new creations.

How was the problem? She tried the online marketplaces available and quickly found that too much time was wasted arguing with people trying to get luxury items for a fraction of their value, or getting hurt by scammers who faked it. payments. Consignment stores wanted to keep 40 percent of the sale price as a commission, thinking there had to be another way she decided to be a direct seller.

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Building on Instagram’s popularity, Phan posted photos of a selection of 50 of his and his friends’ bags with full descriptions, fair prices and a guarantee of authenticity. She needed more inventory and the bags started to arrive in such large quantities that she had to move home to have more space.

This was the start of Luxe Du Jour, a company that Phan proudly claims to have founded with zero capital. For four years she managed it on her own, but two years ago she had to hire staff to help her and today she leads a talented team in her head office in downtown Calgary, doing dealing with a global market of “bag addicts”.

Phan wanted to offer the best, so she went to Malaysia and took a one-on-one course in the delicate art of catering. Since then, she has taught staff how to get every item to go through Luxe Bag Spa, a division that accounts for around 15% of its business, where they are cleaned, restored and repaired.

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A person wishing to sell a bag is visited and, as long as the item is genuine, it will either be purchased or accepted on consignment at a maximum of 15% of the sale price.

Luxe Du Jour takes care of taking pictures, writing descriptions, selling and shipping.

Counterfeiting is a huge problem that Phan thwarts with the rental – at $ 2,000 per month – of a microscopic artificial intelligence scanner that knows the markings and can check every inch to ensure 100% authenticity and condition.

Fashions and individual tastes are changing, which means some owners would like to wear a new style, and Phan has provided them with the perfect platform – Luxe Bag Rental.

Wanting to keep the precious Birkin but having the opportunity to try on a Chanel flap bag, you can rent one for a few weeks. And it will look perfectly new.

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From a business in his basement, Phan has blossomed in just six years to a debt-free business that, in addition to the Calgary headquarters, has staff in offices in Montreal, Vancouver, Hong Kong and Bangkok.

Much of the Calgary office is dedicated to storage and packaging – approximately 50 bags are received each day. And the address is at 10e floor of an office tower in the city center to ensure strict security of its inventory.

Luxe Du Jour is a world leader in used handbags, all high-end and “like new”, and has now diversified into a range of bag accessories and cleaning products.

Notes:

The Tokyo Olympics begin this week and we can all be part of the excitement by competing in the Canadian Olympic Foundation’s inaugural National 50/50 Team Canada. The main prize is $ 1 million and all money raised in Alberta will stay in Alberta, said Gary Davies, president and CEO of the Canadian Sport Institute in Calgary, to be used to enhance the development of athletes. provincial level athletes and coaches. Tickets are available on the Team Canada 50/50 website.

David Parker appears regularly in the Herald. Read his columns online at calgaryherald.com/business. He can be reached at 403-830-4622 or by email at [email protected]

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